Away, as it turned out, used the collaboration application Slack for most of its internal communications. The Verge story reported that Away had policies forbidding employees from using email and strongly discouraging the use of private channels or direct messages within Slack. As a result, the whole incident revolved around what Korey said to Away’s customer service teams through Slack messages on the company’s public channels.
But it’s not hard to imagine the facts here unfolding slightly differently. Take a walk with me as we explore a hypothetical possibility.
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