Extract from BIA's article "The Ultimate Guide to Switching eDiscovery Vendors"
Switching eDiscovery vendors is one of those things that nobody wants to talk about, but everyone secretly wants to do. Let’s face it, not all eDiscovery vendors are created equal. Most are ill-equipped and not as competent as the profession requires. If you’ve become frustrated with the costs, quality of service, general lack of expertise or have experienced other serious issues with your current provider, it’s time to listen to that nagging feeling in your gut and consider switching eDiscovery vendors.
Switching vendors for any service can engender anxiety, fear of unknown risks and more, but in the case of eDiscovery vendors, the long-term costs and risks are much higher when staying in that unhealthy business relationship compared to the temporary hurdles of switching to a new and healthy partnership.
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